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Refunds
Refund Policy
Last updated: August 24, 2026
Founder Runway is free to play in full. You only pay for reporting and presentation surfaces, so you can judge the game before spending anything. This policy explains when we refund a paid plan anyway.
1. The 14-day commitment
You can request a full refund within 14 days of purchase if you have not used the paid surfaces of that plan. "Used" means opening the full run report, the paid profile views or the run comparison after the purchase.
This is a voluntary commitment offered on top of the statutory position: instantly delivered digital content is exempt from the 14-day right of withdrawal once performance starts with your consent.
2. Always refunded
- You were charged but the entitlement never reached your account.
- You were charged twice for the same plan.
- The plan's advertised surfaces are unavailable because of a fault on our side and we cannot fix it in a reasonable time.
3. How to request one
Write to [to be completed] from the email address on your account, with the purchase date and the plan. We answer within a few business days; approved refunds are returned through the original payment method, and the time it takes to appear depends on your bank or card provider.
4. What happens to your data
A refund removes the entitlement, not your records. Your run history, badges and profile stay exactly as they are; the paid surfaces simply return to the free visibility limit.